Record Retrieval Service

Timelix Global Solutions: Your Trusted Partner in Record Retrieval Services At Timelix, we specialize in offering comprehensive and efficient Record Retrieval Services tailored to meet the needs of insurance companies, law firms, healthcare providers, and businesses globally. Since 2016, we have been delivering reliable and high-quality solutions with a focus on client satisfaction, accuracy, and timeliness. Our dedicated team of experienced professionals operates 24/7/365 to manage the entire record retrieval process — from requesting, collecting, and verifying medical records to organizing, reviewing, and analyzing them for easy access and seamless integration. We handle all types of records, including medical, employment, social security, billing, insurance, and other businessrelated documents.

Why Choose Timelix for Your Record Retrieval Needs?

We are a leading offshore litigation support services provider, offering world-class record retrieval services to clients in the US and beyond. As an ISO 27001:2013 certified company, we prioritize data security and confidentiality with a robust information security infrastructure. Our team members undergo third-party verification and sign an NDA before onboarding, ensuring your data remains private and protected.

We provide

Smart Solutions, Superior Results

On-time, cost-effective, and high-quality services using the latest technologies

Expert Data Retrieval Services

Expertise in multiple record retrieval databases such as MR8, Legacy, WinCopy, and web-based systems

Dedicated Support Team

A dedicated call center with over 20 team members to support retrieval efforts, validate provider details, and identify additional records

Record Retrieval from Medical Providers

We ensure timely and accurate retrieval of medical records by:

Confirming receipt of request and prepayment, if required by the doctor/facility.
Verifying any additional document or payment requirements to ensure smooth processing.
Monitoring turnaround times and updating the call outcome on the client application or web portal for transparency.

Data Entry & Validation

Our experts validate all elements of HIPAA authorization, including dates, signatures, and the scope of records requested, ensuring compliance at every step.
We also validate provider details and make any necessary adjustments to ensure smooth and successful requests.
Locate providers/facility phone numbers and fax numbers from the client’s database.
Conduct web research to locate missing information of the doctor/facility, if necessary.

Record Verification & Organization

Confirm patient information such as name, date of birth, and SSN.
Organize medical records based on specific client requirements, such as progress notes, laboratory results, diagnostic reports, and more.
Convert documents into TIFF or PDF formats and apply Bates Stamping, Redaction, OCR, and Bookmarking for efficient document management.

Medical Record Summarizations

Our team provides customized medical record summaries, breaking down complex medical terminology, abbreviations, and illegible notes for law firms and insurance companies. We deliver clear, concise, and organized summaries that meet the specific needs of our clients.

Quality Assurance

We ensure timely and accurate retrieval of medical records by:

Confirming receipt of request and prepayment, if required by the doctor/facility.
Verifying any additional document or payment requirements to ensure smooth processing.
Monitoring turnaround times and updating the call outcome on the client application or web portal for transparency.